At Business & Decision we understand that every business has two kinds of customers; those they have and those they want. Utilizing an effective Customer Relationship Management (CRM) solution from Business & Decision helps you achieve sales success by enabling you to:
Business & Decision can provide clarity on the best strategy to achieve the above benefits. We're experts in this area, recognized by customers and analysts including Gartner and AMR for our performance and thought leadership in the evolution of CRM from "cataloging interactions" to creating mutually-beneficial, collaborative relationships.
Business & Decision gives you the power of choice when it comes to CRM software deployment: private cloud with AlwaysOn-CRM, public cloud or on-premise.
A Private Hosted Cloud CRM system is like owning your own home and having someone else take care of it for a monthly fee. You can make whatever changes you want. You can move walls, put in the carpet of your choice, change the carpet to your liking; it’s up to you. Through our AlwaysOn-CRM deployment method, Business & Decision offers:
CRM solutions in the cloud offer a similar user interface as any on-premise solution, except they are hosted in an off-site data center. True cloud solutions can provide technology, economic and business benefits over the traditional on-premise solutions including ease of implementation and updates, scalability, ease of use, smooth integration, and, in some cases, lower total cost of ownership.
While the business benefits are compelling, public cloud hosted CRM solutions offer less flexibility for customizations compared to private cloud hosted and on-premise deployed solutions. Like renting an apartment in a large apartment complex, you can move in your own furniture, maybe paint a wall or two, but not make any significant changes.
An on-premise CRM solution deployment can be compared to owning your own home – while you’re responsible for the upkeep, you are also free to make whatever changes you like.
Business & Decision has a reputation for functional and technological expertise and has forged partnerships with all of the key technology vendors. We are proud to offer CRM solutions in partnership with:
By using Absalon CRM customers secure industry specific functionality and processes “out-of-the-box” thus drastically lowering implementation costs and time while boosting individual productivity, sales performance and resource optimization.
Absalon International is a Swedish-based software company developing industry-specific ISV solutions for Microsoft Dynamics CRM. Our team has been developing ISV solutions on Microsoft Dynamics CRM since 2004 with a proven and successful track record. Absalon International specializes in Microsoft Dynamics CRM, with solutions that cover both CRM and xRM that help leading global companies across industries including Life Science, Consumer Goods and Professional Services companies achieve success. For more info, visit www.absaloncrm.com.
Microsoft's mission is to use its expertise, innovation capabilities and drive to support its customers' projects, ambitions and creativity, so that technology becomes their best possible ally in all efforts to unleash their full potential.
Microsoft is a Business & Decision strategic partner. Business & Decision has more than 220 employees who are trained on and entirely dedicated to Microsoft Business Intelligence, Microsoft Dynamics CRM, Microsoft Dynamics GP, Identity Management, Microsoft SharePoint solutions and Development tools.
With our strategic integration experience to compliment Microsoft Dynamics CRM, you will have a solution that can be quickly implemented to help increase productivity and overall profitability. Since it acts as an extension of familiar applications like Microsoft Office and Outlook, your people can begin seeing results in a shorter amount of time.
Does your current CRM system work the way your business does? With Microsoft Dynamics CRM you get flexible familiar software that adapts to your company’s systems and gives your people the resources they need to stay productive and profitable.
Microsoft Dynamics CRM works effectively across all departments and can help take your company to the next level. Linking sales management, marketing automation and customer service Microsoft Dynamics CRM becomes an invaluable resource that helps your people spot opportunities and generates revenue from a variety of sources.
Neolane provides the only conversational marketing technology that empowers organizations to build and sustain one-to-one lifetime dialogues, dramatically increasing revenue and marketing efficiency. Born digital, with best-in-class email and inbound-outbound channel fusion capabilities architected into a single code-based platform, marketers achieve results in record time. Neolane is easy to use for both power and casual users, but powerful enough to drive the most sophisticated marketing strategies. Future proof, Neolane has a track record of enabling its customers to adapt to new customer engagement challenges and exploit opportunities more quickly than their competition. Neolane is used by more than 350 of the world’s leading companies including Alcatel Lucent, barnesandnoble.com, Orange, Sears Canada, Sephora Europe and Sony Music. Visit www.neolane.com and read our blog The Cross-Channel Conversation.
Oracle's business is information: how to manage it, use it, share it and protect it. Now the world's largest business software company, Oracle has been providing software and services that help companies extract the most accurate and updated information from their management systems for over thirty years. Today, Oracle has more than 320,000 customers in over 145 countries. By combining Business & Decision's know-how with Oracle offerings, we are now able to satisfy the requirements of small and medium industries as well as big international groups.
As the Oracle acquisitions increased, the Oracle and Business & Decision partnership between the two companies kept growing stronger. Today, Business & Decision supports the following Oracle CRM applications:
Sage SalesLogix is a powerful and secure Customer Relationship Management (CRM) software solution that gives you a complete view of customer interactions across your departments and teams – providing you with information and insights for better planning, managing and forecasting. Get the tools you need to help increase sales management, identify and reach more profitable customers, and enhance your customer experience.
With its robust reporting and analytics, opportunity management, process automation, and consolidated customer data, Sage SalesLogix CRM enables you to make profitable decisions, maximize selling effectiveness and increase employee productivity. Using Sage SalesLogix CRM powerful analytics and reporting capabilities you have a snapshot of how healthy your organization is. Robust opportunity management and forecasting tools enable you to maximize your company’s selling effectiveness.
Sage SalesLogix industry leading opportunity management can be tailored to your unique sales process. This enables your teams to work together to finalize deals quicker by providing a single place for updating, tracking and recording all sales opportunities related to different interactions.
Since 2003, Business & Decision has been delivering CRM solutions with Salesforce.com's set of SaaS applications. Salesforce.com defined this market and much like Business & Decision has continued to pioneer with the release in 2007 of the Force.com platform. Force.com is an integrated set of tools and application services that can be used to build any business application and run it on the same infrastructure that delivers the Salesforce CRM applications. More than 100,000 business applications already run on the Force.com platform. The flexibility and scalability now provided by the Force.com platform truly makes Cloud Computing a reality in the Enterprise space. Business & Decision provides comprehensive services in partnership with Salesforce.com for our enterprise customers:
Force.com is the only proven enterprise platform for building and running business applications in the cloud. The Force.com platform powers the Salesforce CRM applications, more than 800 ISV partner applications and more than 85,000 custom applications used by salesforce.com's 51,800 customers.
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