Managed Services & Hosting

One of Business & Decision's core competencies is providing world-class Hosting and Managed Services to our clients. Since inception, Business & Decision's approach to Managed Services has been distinguished in that it provides:

Specialized outsourcing plans built on a consistent framework and methodology for providing comprehensive proactive and reactive maintenance and support for enterprise or mission critical systems, databases and applications

Consistent, named primary and secondary support personnel under the direction of a Service Delivery Manager (Service Delivery Team) further backed by our entire support division. Not only does this eliminate the learning curve but it also promotes ownership and responsibility of the Service Delivery Team to implement solutions and resolve issues in a quality manner. Business & Decision's delivery model has been engineered to provide the highest level of service. This provides a stark contrast to the black-box resource pool approach where random on call or shift personnel address issues with little to no knowledge of your specific environment and business requirements. All delivery staff are also trained in both Business & Decision's SOPs as well as industry-specific requirements, such as GxP regulations required to support Life Science customers.

Field-experienced consultants as members of the customer's Service Delivery Team: Business & Decision's success is built on the strengths and expertise of our people. We employ experienced consulting professionals, steeped in best practice methodologies, who have not only played roles in numerous implementations but also provide long-term support engagements.

An extension of a client's IT and business operations: The Service Delivery Team works with client IT and business operations staff as virtual members of their team.

End-to-end solutions within one organization avoiding finger pointing, miscommunication and inefficiency. In addition to outsourcing services, Business & Decision can also leverage our non-support resources (implementation teams, for example) on an ongoing or future project basis for troubleshooting, add-ons and upgrades.

Commitment: From the initial engagement through the implementation and post go-live support, Business & Decision will work with your organization to provide the best solution to ensure the success of your enterprise, mission critical systems and the success of our long term relationship.

Business & Decision offers tailored Functional Application Support as well as Database and Technology Layer Support for a variety of Enterprise Resource Planning (ERP), Business Intelligence (BI) and Customer Relationship Management (CRM) software environments including:

• Oracle E-Business Suite

• JD Edwards

• Microsoft Dynamics

• SharePoint Services

• Baan Infor

• Various CRM Applications

• Various BI Application