Managed Services

Business & Decision offers tailored Functional Application Support as well as Database and Technology Layer Support for a variety of Enterprise Resource Planning (ERP), Business Intelligence (BI) and Customer Relationship Management (CRM) software environments including:

• Oracle E-Business Suite
• JD Edwards
• Microsoft Dynamics
• SharePoint Services
• Baan Infor
• Various CRM Applications
• Various BI Application

Business & Decision's Managed Services offering is built upon our Managed Service Framework. This framework provides a methodology for seamlessly delivering consistently high quality, highly responsive service across technical disciplines and applications.

Named Service Delivery Manager providing cohesion across contracted services.

Consistent Service Delivery Teams, with named primary and secondary support personnel for each contracted service.

• The B&D Service Delivery Team is an extension of our customer's IT and business operation. B&D's model is unique in that it is designed to be flexible and scalable, integrating the customer's IT and business communities with B&D support personnel as a single team to deliver unparalleled service to our customer's larger business and customer communities.
• End-to-end solutions within one organization avoiding finger pointing, miscommunication, inefficiency etc. In addition to outsourcing services, B&D can also leverage our non-support resources (implementation teams, for example) on an ongoing or future project basis for troubleshooting, add-ons, upgrades, etc.
• Commitment: From the initial engagement through the implementation and post go-live support, Business & Decision will work with your organization to provide the best solution to ensure the success of your enterprise, mission critical systems and the success of our long term relationship.
• High Level Capabilities
  • Technical Application Administration
  • Database Administration (Oracle / SQL Server)
  • Systems Administration
  • Network Administration
  • Functional Application Support
  • Storage Administration