The activities of Sanofi Pasteur's IT teams comprise the use of more than 120 applications and the management of about thirty IT projects each year. In order to pool together costs and improve the responsiveness of its teams, the pharmaceutical industrialist has retained Business & Decision to create a service center for the management of new BI and MDM projects, as well as for multi-technologies maintenance.

Sanofi Pasteur has merged its support and delivery teams within a single center to respond to two major issues:

• Improvement of the support level for transverse projects in terms of specialization and technologies.
• Capitalization of the teams' knowledge and know-how to improve the process efficiency.

The creation of a service center has led to a reorganisation of Sanofi Pasteur's support department: three multi-field referents (finance, trade, etc.) now coordinate all projects given to the service center and ensure the timely follow up of the company's various business activities and requests. Franck Le Bec, Contract Manager at Sanofi Pasteur, explains : "A team of twelve people manage and coordinate daily support and short upgrade tasks. For more important projects, we call on Business & Decision." The service center is comprised of about twenty people who are responsible for implementing approximately thirty projects each year in addition to general maintenance.

Bruno Raffy, GAP (Global Application Platforms) Manager at Sanofi Pasteur comments: "Business & Decision has been selected at the close of an invitation for tenders because of the cross-technological competencies of its consultants as well as the flexibility of the proposed delivery and support model. Over the last three years, Business & Decision has inspired both confidense and trust through the successful execution of different projects in addition to the high quality of service delivery."

Amandine Ponset, Manager at Business & Decision, comments : "Being selected by Sanofi Pasteur is a genuine token of recognition and trust resulting from a long term relationship built together."

About Business & Decision
Business & Decision is an international Consulting and Systems Integration (CSI) company. It is a leader in Business Intelligence (BI) and Customer Relationship Management (CRM), and a major player in e-Business, Enterprise Information Management (EIM), Enterprise Solutions as well as Management Consulting. Business & Decision contributes to the success of customer projects by driving maximum business performance. The company has a reputation for functional and technological expertise and has forged partnerships with all of the key technology vendors. Located in 19 countries, Business & Decision currently employs more than 2800 people worldwide.
Additional information is available at www.businessdecision.com

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